We conducted a one day training for several service teams with the objective to familiarize themselves with agile principles, to develop an agile mindset and to understand how to work in an agile way.

First, we gave an overview of the history and development of Lean Manufacturing and the Agile Principles. We then introduced SCRUM as one possible agile method and put the team directly into a real business scenario which they had to solve using the SCRUM method. After this experience in the “agile lab” the teams were able to reflect on their strengths and blind spots with regards to having an agile mindset and showing agile behavior. As a take away for their business, the teams then identified quick-wins and longer-term milestones to start working from now on in a more agile way.